What is Reputation Management?
Reputation management includes developing a process by which you monitor any mentions about your products, key employees and company name online. By tracking these mentions, you are able to react and manage them quickly and effectively.
It can take years to build a solid reputation and just seconds to destroy it. Information spreads fast with the advent of the Internet and businesses need to be vigilant more than ever before to ensure that one customer’s poor experience doesn’t cause damage.
Windhill will help you setup, track, monitor and react to online mentions of your company, services and products so that you can not only learn what your customers are saying about your company but be proactive in resolving any issues with your services. By knowing what people are saying about you, you can improve your customer’s experiences and learn from their feedback.